How to be Assertive

How to deal confidently with any person or situation

Do you end up saying “ Yes “ all the time, to things you don't want to do, to ideas you don’t agree with?

How often have you walked away from someone thinking, " I wish I'd said something. Next time... "?

Do you:

• find it difficult to tell people what you think?
• keep quiet instead of voicing your opinions?
• avoid telling people when they do something you don't like because you don’t want to be " unpleasant "?
• Would you like to know how to deal with awkward situations and difficult people?

An Assertiveness course for your workplace or organisation

In this course, you will learn the difference between being assertive and being aggressive.

You will learn practical techniques to use to get your point across in a wide range of situations and ways to decide when and where it’s appropriate to be assertive.

You will learn:

• the difference between assertiveness and aggression
• when to be assertive and when not to
• the beliefs underlying assertive and non - assertive behaviour
• what makes people behave the way they do
• the characteristics of assertive behaviour - what to do and what to say
• why body language is crucial and how to use it
• why most of the books get it wrong
• how to handle other people’s reactions
• how to handle typical situations, e.g. giving and receiving feedback, saying no to unreasonable requests, influencing other people’s behaviour, giving your opinion
• ways to develop your confidence

All courses include high quality supporting materials and free email and telephone support following the course to help you implement what you have learned.