Managing and Motivating People

This course is ideal for new Managers or existing ones who want to be more effective and more productive.

Most people become Managers because they’re good at their job. But often that job doesn't include management.

They're very good at being accountants, lawyers, pharmacists, teachers, salespeople, butchers, bakers or whatever. They have probably trained for years to do this.

Then, one day, there they are - in charge of other people and not sure what to do. Suddenly, they have become Managers.

So they do what they’ve seen other people do. Or they just do what feels natural to them. And sometimes it works but sometimes it doesn't. What to do then?

This course looks at the people skills involved in managing others. It explores a range of styles to help people see how they can vary their approach to deal with different people and different situations.

The length and content of the course will depend on your specific needs, but here are some of the areas it can cover:

What do Managers Do?

• different definitions of management - what do Managers do?
• different styles of management and when to use them
• how to alter your style to suit the person and the situation

Motivating People

• The factors that motivate people at work
• how to use these to motivate the people who work for you
• how to handle different kinds of people

Developing People

• the different development stages people go through and how to recognise them
• how to develop people and what approach to take to people at different stages
• how to give feedback in a positive and constructive way
• how to set clear objectives for people

Delegation

• why delegation is important
• reasons why people don’t delegate enough
• what to delegate
• how to delegate effectively

Managing Conflict

• different ways to deal with conflict and the situations when each approach might be most useful
• how being assertive can help to avoid or reduce conflict