WRITING AND SPEAKING TO CLIENTS
How to write effective letters, reports and emails and how to deal professionally with clients on the phone.
How do you make sure clients understand the advice you give them so they don’t get it wrong ?
And how do you handle clients on the telephone, especially when they’re not happy?
How do you handle client meetings so that you both get what you need but also build a strong relationship, even with " difficult " clients?
This course gives you practical advice and guidance about how to communicate effectively with your clients.
This course can include:
- key factors to consider when writing to clients
- how to write letters, reports and emails clearly and effectively
- how to handle, and make, difficult phone calls
- how to get clients to talk openly
- how to get information without interrogating people
- how to use questions in a client meeting
- how to recognise, and respond to, different communication styles
- how to adapt your approach to build rapport
- how to plan and run meetings
- how to listen effectively
- how to use body language in a meeting
To discuss your needs in more detail, please call Alan Matthews on 0121 249 1306 or email alan@trainofthoughtcourses.com.
Visit the FREE STUFF page to get free reports and articles to help you communicate more effectively and have more impact on the people around you.
